How Huawei will beat Apple and Samsung by giving the best customer service

Huawei said it has invested heavily in its customer service for South African smartphone owners, improving its local product centres and service partner offerings.

The company said its after-sales support and product quality will be a key factor in improving its market position and subsequently taking on Apple and Samsung in the country.

Huawei has seen massive growth in South Africa recently, and the launch of its P20 and P20 Pro flagship devices has boosted it to new heights.

The recent construction of a dedicated warehouse in South Africa also allows Huawei to drastically improve product shipping times, giving it an edge over international competitors.

South Africa has become a crucial market for Huawei in both the African region and globally, with local consumers becoming more aware of the brand’s offerings.

The company has seen great interest in its mid-range devices, which are more affordable than its flagship smartphones.


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